A fresh approach to the traditional TAS platform

Callers notice the second your team isn't ready for them.

We've all heard of a "hybrid" answering service before — most just don't have everything working behind it. CallWerx does: an AI voice agent captures the caller's information before your agents ever pick up, turning a blank screen into a script that's already filled in when it comes to their station. Your caller feels heard right away — and you get some labor back.

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1
Call comes in
Your normal number, no change for the caller.
2
Your AI agent takes the details
Name, CID, callback number, custom entries of your choosing, and the reason for the call.
3
The account script fills itself in
Your agent's screen is already populated, ready to review.
4
Your agent takes it from there
Review and dispatch — that's it.

Watch a call go through

  1. Your voice agent picks upGathers caller details and preps/sends the data payload
  2. Your live agent answersThe audio rings through, already matched to its caller data
  3. The script opens pre-filledYour agent gives it a quick review for errors and hits Send
  4. The message is dispatchedThe on-call tech gets the message, a call, or both

Geared for how answering services actually run

Most platforms are either a paging system with no AI at all, or a contact-center product scaled down and hoping it fits. CallWerx was built around the specific job a TAS does.

And it's not just the phone
  • On-call scheduling
  • Dynamic account scripts
  • On-the-fly IVR greetings
  • Reporting
  • Invoicing
  • …and more

All in the same place, so setting your team up for success doesn't mean bouncing between five+ different tools.

AI-assisted intake

Your AI agent takes the first pass on every call, captures what matters, and hands your team a pre-filled script instead of a blank screen.

One message record, start to finish

Every call becomes a message your team can review, dispatch, and look back on — with a full history, not scattered notes.

Change something once, it's live everywhere

Update a holiday greeting, an on-call schedule, or a script field, and it takes effect on the very next call — no separate system to sync and no waiting for a deploy or refresh.

Your setup, your brand

Already have a number and phone system you like? Keep them. CallWerx connects to what you're already running, and our team handles the setup. It runs under your name, too: your logo and colors in the console, and your own web address for agent logins.

Built by people who've worked the agent's desk — and the on-call dispatch too.

CallWerx started from a simple observation: most "AI-integrated" answering platforms on the market are either a generic contact-center tool wearing a TAS-shaped costume, or genuinely don't use AI at all — just the same paging-era workflow with a new coat of paint.

We built CallWerx around one real, specific goal: put AI to work on the part of the call that doesn't need a human, so the people who do need to be there aren't buried in busywork.

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Too good to be true? Find out for yourself.

Tell us a bit about your answering service and we'll set up a time to walk you through CallWerx. It goes straight to us, filtered through real bot protection so it doesn't end up buried in spam.